What does high performance mean?

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What does high performance mean?

There are some notable differences in high performing companies. High performing companies tend to have employees that are reflective of the organization. They work well together; they are organized and energized. For instance, high-performing companies have confidence in their organization’s strategy and changes, which can be frequent. They can jump right in, never missing a beat. Furthermore, they know what they are supposed to be doing and how it relates to their neighbors' tasks (Bhalla et al., 2011). To further explain, a high performing company outperforms similar organizations over a long period of time.

What facets are essential when determining if a company is high performing?

High performing organizations are characterized by sustainable performance over time. As complex and dynamic units, organizations face staff turnover, changing leadership, and the effects of external factors. They have unique cultures that influence performance quality and sustainability (Agins & Holden, 2007). Another critical point, high performing organizations tend to exercise transparency. High performance is regularly seen when visiting an organization performance data is openly displayed on the walls. The staff is familiar with their performance, and they openly share ideas for improvement. Additionally, evidence of patient involvement and a commitment to meeting consumer prospects confirm that an organization exceeds performance (Agins & Holden, 2007).

According to the text, these characteristics listed below can lead to continued high performance.

Leadership. Leadership that is aligned is demonstrated within the organization.

Design. A company that has a lean structure develops strategic focus, distinctive roles, and accountabilities.

People. The organization can translate effective business strategies into an influential people strategy, retain and attract high-performing individuals.

Change Management. Often the organization can influence and endure large-scale change and forestall and acclimate to a progressively unpredictable setting.

Culture and Engagement. The culture has strategically shaped goals, and the employees are motivated to exceed expectations in connection with the corporate objectives (Bhalla et al., 2011)

High Performing Healthcare Organizations

Lastly, two high performing health care organizations include Kaiser  Permanente and Blue Cross Blue Shield. A key area of focus is the performance improvement system (PI). As it applies to healthcare, some of the initiatives include creating a learning environment. Change forward, taking on change with a positive attitude is conducive to a high performing organization. Agile and adaptable, having a staff that can quickly adapt to any situation is prudent. Case in point, Kaiser transformed one of their locations in Maryland into a Covid hospital to prepare for an overflow of patients. Others include actionable Information-oriented, financially disciplined, respectful, and optimized staffing, accountable and execution-focused, patient-centric and operationally proficient, creative collaborators, and realizing the value of system integration (Greene & Green, 2017).

References

 Agins, B.D., & Holden, M.M. (2007). Defining a high-performance healthcare organization. BMJ; 335(7629): 1055–1056.https://doi.org/10.1136/bmj.39359.605752.80

Bhalla, V. et al. (2011). High Performance Organizations: The Secrets of Their Success. Boston Consulting Group. https://www.bcg.com/documents/file84953.pdf

Greene, D. & Green, R. (2017). Top 10 characteristics of high-performing healthcare organizations. https://www.gehccommandcenter.com/hubfs/CON2020/docs/whitepaper-Top_10_Characteristics_of_High_Performing_Healthcare_Organizations-1.pdf

Thompson, J. (2019). What is a high performance organization?: Definition & five qualities.

https://bizfluent.com/facts-6830280-definition-high-performance-organization.html

Sreenivasan, D., & Crabtree, P. (2015). 10 emerging characteristics of high-performing hospitals in the value-based care environment. GE Healthcare’s Camden Group.

https://cdn2.hubspot.net/hubfs/161605/Top_10_Characteristics_of_High_Performing_Healthcare_Organizations-1.pdf.