High Performing Organizations Discussion Response

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Measuring the performance of health care delivery systems has become a central focus of policy makers. Recent health reform efforts such as primary care redesign and the use of alternative payment methods are intended to transform how health care delivery systems deliver care to achieve high performance. (Ahluwalia, 2017) This concept of a “high-performing” health care delivery system as a goal to be achieved has gained significant traction in research and policy. While there may not be a concrete definition, researchers found that high performance was variably define across different dimensions, including quality, cost, access, equity, patient experience, and patient safety. “Research to understand what enables healthcare delivery systems to perform highly, and policy efforts to measure and recognize high-performing health care delivery systems, is predicated on an agreed-on definition of what it means to be high-performing.” (Commins, 2017) High performing hospitals attain excellence across multiple measures of performance and multiple departments.

Darryl Greene, VP of GE Healthcare Camden Group suggested what he believed are the top 10 characteristics of high-performing healthcare organizations. These characteristics include: 1. continuously learning, well informed and insightful, 2. “change forward” with bold, inspiring vision, 3. Agile and adaptable, 4. Actionable information-oriented, 5. Financially disciplined, 6. Respectful and optimized staffing, 7. Accountable and execution-focused, 8. Patient-centric and operationally proficient, 9. Creative collaborators, and 10. Realizing the value of system integration. With these characteristics, healthcare organizations can become better overall and deemed as high performing.

Prime Healthcare Hospitals have been recognized by U.S. News & World Report, earning spots on its national high performing hospital list. The annual High Performing Hospital award recognizes institutions that excel in treating patients with highly complex medical needs. Prime Healthcare hospitals have been named among the nation’s premier medical facilities for clinical excellence since its founding in 2001. Children’s Hospital of Philadelphia (CHOP) is another high performing healthcare organization. CHOP is ranked No. 2 on the Best Children’s Honor Roll. Founded in 1855, CHOP was the 1st hospital in the nation to exclusively practice pediatric medical care. It is a children’s general medical and surgical facility.

Ahluwalia, S. C., Damberg, C., Silverman, M., Motala, A., & Shekelle, P. (2017). What Defines a High-Performing Health Care Delivery System: A Systematic Review. The Joint Commission Journal on Quality and Patient Safety, 450-459.

Commins, J. (2017, August 28). What Exactly Is a 'High-Performing' Health System? Retrieved January 25, 2021, from https://www.healthleadersmedia.com/clinical-care/what-exactly-%E2%80%98high-performing%E2%80%99-health-system

Greene, D., & Green, R. (2018, June 7). 10 Characteristics of High-Performing Healthcare Organizations. Retrieved January 25, 2021, from https://www.gehealthcare.com/feature-article/10-characteristics-of-high-performing-healthcare-organizations