Future Career Plans In Supply Chain Management

Question

Description

1-Page essay on how SCM fits into your career plan, along with your current resume.( resume is just for your review, no new resume needed just 1 page on how Supply Chain Management fits my career plan)

I would like to become a Buyer or Supply Network Planner at my current company, a medical device manufacturing company. Presently, I am an International Customer Service coordinator. My resume is edited below.

Name

address, FL,

 (cell) • @gmail.com

Professional Profile

Motivated, personable, professional with a 12+ year track record of customer service experience. Has a talent for quickly mastering different positions and technology. Accustomed to handling sensitive, confidential records. Demonstrates a history of producing accurate, timely quality assurance on large orders. Flexible, efficient and versatile – able to maintain a happy attitude and sense of humor under pressure. Excellent team working, problem solving and intercompany personable skills

Skills Summary

       Customer Service         Microsoft Word, Excel, Windows, Outlook, Power Point         MRP         SAP         Data Entry   

              Sales                Front Office Operations                Bilingual (English and Creole)      

PROFESSIONAL EXPERIENCE

   , FL.   4/2011 – present

International Customer Service Coordinator II         8/2016- Present

Process all orders and updates to International distributors via email and phone. Problem solving with any order discrepancies, analyzes backorders, determines appropriate ship quantities and transmits to the warehouse for shipping. Involved with price list updates in current territory. Transmits orders manually or automated and additional demand for purchase, samples literature orders for International distributors. Analyzes any demand for Australia, and New Zealand. Assist team member with any problem solving issue that may arise within current job function.

International Demand Coordinator          6/2013- 8/2016

Communicates all appropriate updates to International customers via email and phone. Processes credit and returns for shipping discrepancies. Analyzes backorders, determines appropriate ship quantities and transmits to the warehouse for shipping. Involved with price list updates, new drop ship addresses and new contact information for emerging markets. Transmits orders manually or automated and additional demand for samples or literature for International subsidiaries. Analyzes any demand for Germany, China, Korea, Japan, Australia, United Kingdom, Switzerland, South Africa and Austria.

Customer Service Coordinator      4/2011 – 6/2013

          Receives and enters customer orders into the computer to communicate the information to Shipping.

           Provide back-up on faxed orders to the Customer Service Data Entry Specialist.

           Responsible for order confirmations (confirming prices and backorders) to customers via fax, phone, or

           email. Responsible for answering all calls that come through the customer service line and handle  

           accordingly. Provide Distributor and Sales Reps with customer support.

           Provides contact and communications with customers to assure that customer needs are addressed and    

           issues are studied and resolved.

Comcast Cable FL.    6/2005- 4/2011

CommOps2, Fulfillment (Field Liaison)   4/2011- 4/2011

Responsible for resolving issues regarding installations and service calls. Performs data entry and work order modifications. Resolves order discrepancies in advance of Technicians being routed to appointments. Maintains contact via phone or text when Technicians are on site.

Supports order modifications including rates/packages/provisioning codes, installation charges and points/quota. Ensures workflow of Technicians being routed into the field.

Provides operational support to Technicians; works with both internal and external resources and maintains detailed account notes of all actions taken in the appropriate tool/application.

Maintains daily operational records for feedback to cross-functional areas, including Care & Order Management. Handles inbound contacts (phone calls, emails, and text messages) from CommTechs regarding troubleshooting mobile devices.

CommOps2, Fulfillment (Dispatch Pre-Call)    9/2010- 4/2011

Responsible for focusing on Pre/Post Day Of functions related to installation and trouble calls. Focuses on Pre/Post Day Of activities, provides Day Of pre setup/post follow-up and ensures that account qualification activities are in place at day of install for all lines of business (LOB). Verifies, prequalifies, and validates need for appointments. Confirms the appointment window and accuracy of the work order; troubleshoots issues with a customer if necessary and provides feedback on work order errors to correct mistakes. Confirms with the customer that all work has been completed as requested and provides feedback to the technical operations on issues with any scheduled work orders to increase customer satisfaction.

ATS Representative     6/2010-9/2010

Responsible for providing key support to customer-facing field personnel while they are onsite for an installation or service call to complete all required Provisioning activities for all lines of business. Assist Technician’s in light troubleshooting to determine the root cause of an activation failure. Assisting Techs with Day of Job installations or service calls in regards to telephony services and/or internet services.

Customer Advocacy Group Agent   7/2007-6/2010

Responsible for portability, providing all pre-setup activities and ensuring that account qualification activities are in place prior to day of installation. Supports the daily technical processes that are a part of Comcast's Voice, and Data services. Monitors various task for telephone service orders to ensure timely completion.

Customer Account Executive    6/2005-7/2007

Provide inbound telephone support. Responding to customer’s billing questions and concerns by providing rate and programming information to improve customer satisfaction. Selling new prospects and upgrade existing Comcast customer’s cable products and services, answer questions regarding cable television services, programming, product pricing, scheduling installation.

Adelphia/Checkpoint Security       Naples, FL.   7/2001- 1/2005

Dispatcher / Central Monitoring Operator   

Performed general office duties, including answering phone with multiple lines, filing and updating customer information (Data Entry). Responsible for dispatching EMS, Police and /or Fire Departments on alarm activations to prevent harm to the customer. Contacting customer’s key holders, and assisting customer in resetting their alarms and other related duties.

                                                          EDUCATION

Present., FL.    Major: Management, Minor: Supply Chain

2007., FL.   LPN certification

, 1999., FL.   High School Diploma